Back Office

One comprehensive system to handle all your industry needs

Cargas Energy offers an intuitive web based user interface similar to the tools that your office employees use in their everyday life.  The streamlined customer search tool allows service representatives to quickly access data with minimal information from the customer.  Critical account details are just a click away with powerful drill down capabilities from one centralized customer account screen.  With easy-to-use navigation and built in help features, users quickly adopt Cargas Energy, causing less interruption to your daily operations.

Innovative features for electronically tracking and viewing delivery tickets, invoices, and detailed customer information enable you to provide superior customer service with faster response times, improving customer retention and acquisition.

• Comprehensive system views and navigation provide visibility into essential information on one main customer screen
• Centralized customer account management provides the ability to manage delivery and service history and information for multiple customer locations from one screen
• Powerful drilldown capabilities provide detailed tracking on information about customers, customer balances, locations, tanks, service contracts and service equipment
• Retain tank history and usage throughout residential ownership changes
• Ability to export information from queries and lists to Microsoft Excel, Print or PDF at the click of a button
• Delivery tickets, statements, and invoices electronically populate the system from mobile delivery and service transactions to eliminate paperwork and administrative time.

Cargas Energy helps you manage the effects of fluctuating fuel prices. Flexible back office tools keep you informed and in control to maintain margins and maximize your profitability.

• Make centralized changes and roll out updated payment plans with budget payment recalculation as often as needed

• Complete fuel inventory management provides a better understanding of fuel costs and pricing

• Contract Management capabilities allow you to track fuel commitments and performance

• Stay on top of changing fuel costs with electronic pricing imports

By automating daily routine tasks in Cargas Energy, you benefit from immediate return on investment by eliminating manual efforts and administrative costs. Your employees can shift their focus to improved customer interactions and proactive customer service.

• Automated Credit Holds – Based on parameters designed by you the system will automatically put high risk customers on credit hold.  When a payment is posted that satisfies the credit parameters, the customer is automatically taken off of hold.
• Credit and Collection Letter Management – Easily manage the collections process with the ability to print collection letters in bulk based on various parameters.

• Automated Payment Processing – Your customer representatives and billing personnel no longer need to manually enter credit card information into a terminal or website. Our automated payment processing module provides integrated credit card and ACH processing.  Our secure connection with the Authorize.net gateway includes credit card validation, pre-authorization, and automated credit card processing.