Ongoing Support

Committed to fast and reliable customer support

Customer Care and Teamwork are two of our three core values. These two values are embedded into our support model and define our process. We strive for consistent, fast, efficient and empathic responses in your time of need.

Cargas Energy customers have immediate access to a team of tiered support technicians to rely on for questions, concerns and troubleshooting at all levels of your business.

We have a documented and proven support process. Customers receive access to Support Central, a personalized online customer portal, accessible 24×7 and direct access to our technicians through our toll-free support hot line, which is monitored closely during and after normal business hours. You will also be assigned a single point to contact to oversee your account that can be referenced for all unrelated support items such as upgrades, business process improvements, integrations and enhancements to your system.

For post implementation support on Cargas Energy, please see below for methods of contact for your support team:

• (ph) 888.204.0101
• cargassupport@cargas.com
• Support Central (Online Web Portal for Active Customers)