Successful Supervision

Training for your front line supervisors

Your front line supervisors are the pivotal people to ensure that your employees live the Core Values. When they know how to serve as performance coaches, supervisors help employees be successful. Retaining great employees becomes much easier because team members feel valued, supported and challenged in their work.

If you want to begin the shift to performance coaching, you need to provide your supervisors with the right tools. Cargas suggests the popular Successful Supervision course customized to supervisors and managers in your organization. Three biweekly four-hour classes provide a solid foundation in performance management and coaching. The interactive model of training emphasizes participation, specific skill building, and application back on the job.

Class 1: Leading the Team

Choose to be a leader; learn what keeps employees motivated; apply theories of motivation; determine how to influence motivation; recognize the impact of de-motivators; understand core differences (in temperament, personality, thinking style, and values) and essential differences (cultural, abilities, gender and generation); choose approaches to be more effective with the different styles of team members; promote mutual respect within the team.

Class 2: Succeeding as a Coach

Use assertive communication to be more effective; expand listening skills; define expectations for performance; monitor what and how employees are doing; track performance to identify patterns; write behavior-based documentation; provide positive feedback; use coaching conversations to develop and enhance employee confidence and competence; promote behavior change with negative feedback; decide how to handle problem performance.

Class 3: Managing Performance

Manage challenging employee behaviors; avoid and control workplace games; hold staff accountable; plan the problem solving meeting; develop Coaching Action Plans; decide when to coach and when to manage performance problems; follow through; prepare for the annual performance appraisal; avoid evaluation pitfalls; choose accurate and fair ratings; structure the interview; invite participation; set performance goals.

Pricing

$600 per attendee; multiple attendee disounts are available. Please call for details. The Successful Supervision Course fee includes three sessions, all series materials, including handouts, workbooks, etc., and a light fare.

Course Dates/Schedule

Sorry, our fall schedule has been filled. Please check back soon for the release of our 2012 spring/summer schedule or complete the form below for placement on our waiting list.